Legal
Refunds and Cancellation
How you cancel and get a refund depends on where you bought your plan: in the app through Apple, or on getgoodtake.app.
Bought in the app through Apple
Apple handles billing and refunds for purchases made in the app, so we cannot issue them. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions, then Goodtake. To ask for a refund, go to reportaproblem.apple.com.
Bought on getgoodtake.app
Purchases on our website are sold by Goodtake LLC and processed by our payment provider.
- Cancel anytime. In the app, go to You, then Manage Plan, or sign in at getgoodtake.app/start and choose Manage. Cancelling stops the next renewal. You keep your plan and credits until the end of the period you paid for.
- Free trials. If you cancel before a free trial ends, you are never charged.
- Refunds within 14 days. If you were charged and have not used any credits from that charge, email support@getgoodtake.app within 14 days and we will refund it in full. We also refund charges made by mistake, such as a duplicate purchase.
- Used credits. Credits already used to edit videos are not refundable, except where the law requires.
- How refunds arrive. Refunds go back to the original payment method, usually within 5 to 10 business days.
Your rights
Nothing on this page limits rights you have under the law where you live. See also our Terms of Use and Pricing.
Contact
Questions about a charge: support@getgoodtake.app.